FACILITIES MANAGEMENT

Our Services

Lumena Ltd team is focused on providing customers with the best solution to solve their property requirements through the development of tailor-made solutions based upon the extensive and award-winning experience of the Lumena Ltd.

An ability to deliver an enhanced portfolio of fully integrated solutions across the whole property lifecycle makes Carillion a long term strategic property partner.

Our unique strengths as a business are based on:

• Excellence in health and safety, sustainability and business continuity
• Best practice management processes accessible to the whole supply team through a Contract Management Plan
• A market leading MI platform delivering timely, bespoke and accurate information about service and property performance
• A unique approach to delivering integrated solutions that optimise the efficiency and effectiveness of CRE, FM and project management activities whether provided directly or with other partners
• A passion for customer experience and service excellence delivered through a unique Customer Care development programme
• Market leading expertise in sustainability
• Our approach to talent management and TUPE

Central to Lumena Ltd's delivery model is our role as a single point of accountability for managing our customers' assets whatever the solution proposed, allowing them to focus on their core business. Where it is the right solution, self-delivery allows us to further improve value; however, our collaborative approach ensures the customers best interests are always at the heart of any decision.

What We Do

Corporate Real Estate services are provided as a stand alone package, scalable to meet customer requirements, or as an integrated solution with Facilities Management and Project Management. Our Services Comprise:

• Account Management
• Occupier Management
• Treasury Management
• Database Management
• Performance Management
• Client Reporting

Key services provided by Carillion Facilities Management include:

• Contract delivery
  Managing agent, managing contractor or total facilities management, through a single provider, joint venture or special purpose vehicle arrangement
• FM service delivery
  Cleaning, catering, security, M&E engineering, fabric, reception, switchboard, concierge, mailroom, reprographics and workspace utilisation solutions
• Corporate Real Estate
  Occupier management, treasury management, database management, performance management, account management, management of call-off specialist services
• Project and Programme Management
  Management of capital projects including large programmes and individual projects. We can deliver to any scale
• Workspace Management
  Audit of utilisation, space re-design, flexible working and on-going utilisation management. Carillion uses a blend of internal and external exports to maintain maximum space efficiency for customers
• Technical support
  Project management, M&E, DDA, approved inspector, building surveying, HSE, sustainability and quantity surveying

Corporate Real Estate

The addition of Corporate Real Estate (CRE) Services to our FM offering extends an already wide range of capabilities, provides joined up CRE and FM services that are seamless, volume flexible and customer focused and provides our customers with access to a genuinely integrated asset management solution across the property lifecycle.

This is an exciting opportunity as, for the first time; our customers are able to source CRE and FM services from a single integrated one-stop supplier. The integration leads to additional value for customers through cost savings in the approach to delivery and through savings in property outsourcing costs.

CRE provides effective management and delivery of the full range of real estate services for the corporate occupier.

We actively manage other third-party specialist service providers including disposal and acquisition agents, rent review and rating experts and building surveyors.

We ensure that:

• real estate liabilities are fully understood
• critical lease dates and terms are acted on
• payments are made; income is collected
• properties and sub-tenant occupiers are proactively managed to minimize client cost and to maximize client income.

Regular reporting brings together all the services managed by Carillion's CRE services in a format specifically designed to meet the client's reporting needs.

We maintain real estate data integrity and report on future key lease events to ensure that opportunities are actively managed. This helps clients to maximise flexibility, seize and create opportunities to change the estate, and minimise liabilities, introducing new ideas and innovation to meet strategic business needs.

We actively manage other third-party specialist service providers including disposal and acquisition agents, rent review and rating experts and building surveyors.

The basic principle is a one-stop service with ultimate responsibility for the delivery, control and quality of supply of services, enabling clients to concentrate on core business operations.

Soft Facilities Management

The Facilities Management package that can be delivered by Lumena Ltd includes an extensive range of hard and soft services.

Soft services are mainly user orientated. Lumena Ltd offers the following soft services:

• Catering
• Cleaning
• Grounds Maintenance
• Helpdesk
• Key Holding
• Waste Management

Hard Services

Hard services can be classed as building orientated Lumena Ltd offers the following hard services:

• Air and Water Hygiene Services
• Building Services Installations
• Commercial Refurbishment Programmes
• Drainage Surveys and Maintenance
• Electrical and Mechanical Services Maintenance
• External and Internal Fabric Maintenance
• Handyman Service
• Insulation Products
• Security Systems
• Specialist Coatings Services