OFFICE CLEANING SERVICES & COMMERCIAL CLEANING SERVICES
Our Contract Cleaning Services provide complete office cleaning from the smallest office to the largest executive suite, all individually tailored to suit your specific requirements. First impressions matter, furthermore a clean working environment guarantees optimum productivity.
Why you should choose Lumena Ltd?
- 24 Hour Help Desk - 365 day a year
- Lumena Ltd Unique Guarantee
- Over 4 years industry experience
- Excellent performance, service & reliability
- Highly effective & proven quality control methods & audit systems
- Strict Health & Safety & Employment Law Adherence
- Full Public & Employers Liability Insurances
- All cleaning jobs supervised
We set and maintain standards which exceed BICSc standards and we believe are the highest in the industry. Our Contract Cleaning Services will:
- Produce & update a Cleaning Specification individually tailored to your requirements.
- You will be given a dedicated Contract Manager or Managers (depending on the volume of the contract) who will be in charge of supervision of our operatives and will liaise with your dedicated contract liaison employee.
- You will receive Weekly/ Monthly Reports from our Cleaning Management System
- Flexible Contractual Terms which means that all your requirements can be adjusted at ad hoc basis
We can make sure that your washrooms are cleaned and replenished every day. Your carpets will be vacuumed; floors polished for appearance with an anti-slip polish and telephones sanitised daily. We provide all the necessary machinery, equipment and materials needed so you don't have to worry.
Lumena Ltd can take a load off your mind by arranging the cleaning of carpets and upholstery, window blinds, floors, light fittings, tiled walls, high areas etc either as part of the specification or on an ad hoc basis as required. Lumena Ltd offers more than just quality cleaning they also offer a full support service including Handyman Services. Should you require window-cleaning, special cleans, deep clean, steam clean, office painting, litter picking, jet wash paths, removal of rubbish, building work, repairs or another service, just ask as we can accommodate you saving you time and money. We strive to provide a professional and efficient service, tailored to respond to the individual needs of our clients. Our commitment to providing the best eco-friendly service available can be seen through our working towards ISO 9002 certification and ISO14001. Lumena Ltd is members of FSB Federation, Chamber Of Commerce and are VAT registered. Lumena Ltd directors strongly believe that their responsibility is working for the clients and along side the employees, as they are the two most important factors within the company. Lumena Ltd philosophy is that the "personal touch" makes a difference to the clients and employees.
Company Policies
Lumena Ltd has company polices in place to ensure compliance, quality and care, including:
- Health and Safety Policy
- Risk Assessment Policy
- Reporting Policy – cleaners report all faults they finding a property being cleaned
- Environment Protection and Recycling Policy
- Code of Conduct
- Monitoring Policy for all our employees
- Data Protection Policy
- Training Policy
- Equal Opportunities Policy
- Environmental Policy
- COSHH Manual Policy
Quality Control
Our commitment to quality is where experience and procedures come together. Constant supervision and attention to detail form the principles of our contract cleaning services, and nothing is left to chance - our procedures ensure that our services conform to the client's satisfaction.
Lumena Ltd is a company committed to providing a quality service for all of its projects regardless of the nature or size. We constantly strive to Lumena Ltd, review & refine our quality systems with the intention of providing our clients with a service that matches and exceeds expectations. The company believes strongly that quality assurance lies closest to the point of actual delivery; therefore all personnel are responsible for ensuring compliance with requirements of the quality system.
- Lumena Ltd Directors ensure that Contract Managers will carry out regular visits and inspections.
- All non-conformances will be investigated and corrective action taken to assure future prevention.
- Lumena Ltd aim in recruiting high calibre employees that will give a vital level of honesty and commitment.
- All individuals will complete a full company induction and training, which will be given on site and then on an ongoing basis.
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Health & Safety
Lumena Ltd is extremely conscious of Health & Safety requirements in the work place, and does its level best to be fully compliant with all relevant Health & Safety regulations. Our contract cleaning services deliver the highest possible standard of Health & Safety for staff and clients expect and deserve. The general well-being of every person involved in our activities is of paramount importance; this includes our own personnel, our clients and all visitors to our client's premises.
Our health and safety procedures are well documented and include as follows:
- Health and Safety Policy,
- Generic and Site specific Risk Assessments for both specified cleaning activities and
- The Control of Substances Hazardous to Health (COSHH).
- We operate a colour coding system for all clothes and mops and where appropriate our staff is provided with the necessary PPE protection.
- Our machinery is regularly checked to see that it complies with the Electricity at Work Regulations and is PAT tested annually.
Moreover, before commencement of the contract and during it Lumena Ltd implements the following systems:
All of our staff receives induction training at the commencement of their employment which includes basic training in the aspects of Health and Safety and COSHH that is applicable to their job.
Lumena Ltd materials, equipment and methods of working conform to the requirements of the Health & Safety at Work Act 1974 and any amendments thereafter.
Lumena Ltd requires that there employees have access to the client’s First Aid Facilities, in the unlikely event of an accident, any consumable would be replaced. For safety reasons Lumena Ltd also requires a copy of where your fire exits are and emergency procedures.
Should you have an alarm system fitted and Lumena Ltd employees are required to set the alarm, then Lumena Ltd will requires contact names and numbers should a problem occur.
Lumena Ltd has full Liability Insurances as required by Law in respect of accidents which may occur to employees during their work time on the client’s premises and indemnified against Public Liability risks up to a maximum of £10,000,000 in any one claim.
Our Contract Cleaning Services standard practices include:
- Site and contract specific Risk Assessments and Method Statements
- Induction and refresher training for all staff
- Regular Health & Safety Audits
- Safe Chemical Purchasing Policy
- COSHH Assessments and Training
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Insurance
As you would expect from a professional company Lumena Ltd carries extensive insurance - our standard cover for Employer's Liability is £10m and £5m for Public and Products Liability - our staff are all fidelity guaranteed and insured to hold keys and alarm codes. Our policy is available for inspection on request.
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Criminal Records Bureau
Criminal Records Bureau helps employers in the public, private and voluntary sectors identify candidates who may be unsuitable for certain work, esp ecially those involving contact with children or other vulnerable members of society. Lumena Ltd is registered for disclosure with the Criminal Records Bureau to vet the suitability of its staff for any such position.
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Monitoring Quality &Time Keeping Software
Lumena Ltd invested heavily in a computerised Monitoring Quality & Time Keeping System which stream-lined our administration in relation to payroll time. It also has benefits for the customer as reports of time worked on their contract can be produced. It can act as a form of communication as we can leave messages for the cleaner and they can leave messages for the office staff. It has benefits for lone workers under Health and Safety as it notifies us if the member of staff has not clocked in or out, which we can react to as if the member of staff has had an accident etc. The system uses a 0800 number so there is no cost to the customer. This system has been one of the best investments we have made as a company and we believe gives as an edge over our competitors in relation to service and communication.
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Should what you are requiring not be listed please contact the office for further information either via our contact form or call 020 7386 5643
Can you now see the advantage of using our Contract Cleaning Services, Office Cleaning Services, Commercial Cleaning Services and Support Services compared to you current Supplier?
Please, Please, contact us now via email at info@lumena.co.uk or call 020 7386 5643
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