PROJECT MANAGEMENT

Lumena Ltd has considerable experience working with organisations in all sectors focusing on their specific, individual needs to help them achieve greater efficiency and effectiveness in the delivery of clean, healthy and enjoyable working environments.

Our services are provided by people with both theoretical and hands-on knowledge of the latest cleaning methodology and techniques. We have developed a number of unique, management systems which help customers improve standards and reduce costs.

Lumena Ltd project management system has been created by combining our cleaning knowledge and expertise in software applications to provide support for facilities managers and cleaning professionals. It is aimed at achieving improved efficiency, reduced costs and providing added value in a variety of ways.

Improve standards and reduce costs. This is Lumena's aim.
We have a four-tier procedure in place as follows:

• Pre-survey
• Financial Audit
• Implementation
• Monitoring

PRE-SURVEY
Lumena Ltd Pre-Survey provides clients with a synopsis of their existing cleaning provision, highlighting those areas providing the biggest opportunity for improving standards and reducing costs.

Elements within an organisation's cleaning schedule for evaluation by the Pre-survey include:-

• OPERATIONAL ASPECTS - Review of current policies and procedures
• FINANCIAL CONTROL - Identification of potential opportunities to cut costs
• HEALTH & SAFETY - Checking compliance of current schedule with H&S requirements
• HUMAN RESOURCES - Assessment of existing management practice

A half day site visit by an experienced Lumena Consultant is followed by the production of a detailed report of findings and gap analysis.

The Pre-Survey document focuses on key areas in need of immediate attention to meet legal requirements in addition to those aspects requiring general review to ensure up to date legislative compliance. A detailed strategic action plan is also provided to help an organisation improve its ongoing cleaning efficiency.

FINANCIAL AUDIT

The extended building summary report details complete financial breakdown and analysis of total anticipated cleaning costs for the workplace. Measurable criteria include:

• average task productivity rate by area and building
• comparison of existing schedule against recommended schedule
• generic product identification
• total cost per sq m
• total cost per area
• anticipated cleaning product costs and their associated usage
• total cost per area type
• recommended pay rates determined by geographic location
• total cost by task

The financial summary calculates total costs of cleaning in accordance with recognised industry standards and can be used to benchmark them by task, area or other buildings. Having data provided in this way enables detailed analysis of different cleaning schedules and provides an ideal tool to measure costs against quality for determining best value.

Taking Hygiene to a Higher Level through Innovation
We can offer advice on best practice procedures and can specify and develop whole life costing of innovative cleaning products to meet the needs of fast changing business environments.

Detailed financial analysis can be drawn relating to usage of different types of generic equipment that can impact on cleaning frequency, efficiency and budgets.

IMPLEMENTATION

For those responsible for managing cleaning staff, the ever increasing amount of legislation on Health, Safety & the Environment and the comprehensive powers of enforcement held by inspectors mean that it is vital to have all the right procedures in place for personnel from day one.

Lumena Ltd provides a number of services to help customers implement necessary policies and procedures to meet legal requirements, streamline operations and to help maintain the health and safety of cleaning personnel working in a variety of different types of workplace:

• Complete site specific pictogram based method statements for each member of staff
• The cleaning operative's and Supervisor's daily schedules
• Complete site specific risk assessments for all cleaning tasks
• Full COSHH assessments carried out (subject to product selection)
• Chemical safety data information
• Chemical safety data information

MONITORING

It is widely accepted that the cleaning industry has a poor image due to the lack of adequate training and personal development, resulting in high turnover of staff. Lumena Ltd offers a variety of low cost management tools and training aimed at putting the right systems and procedures in place from day one and helping customers to improve their staff skills and cleaning standards.

• Person specification and job descriptions provided for operatives and supervisors
• Bonus structure systems implemented for both cleaning operatives and supervisors
• TUPE transfer support and advice
• Online induction training
• Appraisal and assessment systems for Managers
• Staff training needs identification process provided
• BICSc approved training provision
• Scheduled site visits
• UV and ATP audits
• Ongoing site visits

We also provide ongoing contract support through an exclusive 24 hour Helpline, our News area on of this website and a quarterly update of changes to HR and cleaning related legislation and health and safety matters.

Cleaning Consultancy Services

"Our aim is to raise the standards of cleaning by sharing our knowledge and experience with our clients.''

If you want to improve standards or reduce costs, Lumena Ltd can help. With our extensive experience and knowledge in the cleaning industry working with organisations in all sectors and of all sizes, have led us to develop a range of Cleaning Consultancy Services.

Our Cleaning Consultancy Services include:

• Budget Analysis
• COSHH Compliance
• Employment Advice and Payment Strategies
• Health & Safety
• Ongoing Management Support
• On-site Surveys
• Product Selection

Whether you're a facilities company diversifying into the cleaning industry, a retailer looking to develop a national cleaning schedule or an NHS Trust looking to change from contracted Cleaning Services to In-House Cleaning, we can help whatever your cleaning requirements are.

We also provide Cleaning Consultancy Services in:

• Quality monitoring systems
• Recruitment support
• Schedule development
• Slips, trips and falls assessment
• Staff training

We can help your organisation with the following

Budget Analysis
These days every business has to operate to a budget. Lumena Ltd offers a budget analysis service where we will look at your existing cleaning supplies, cleaning services and overall annual budget. We will analyse your budget and see where we can improve standards, reduce expenditure or re-channel costs from one area to a higher priority area. We can decide whether there are better products available, as cheaper is not always better. Are there systems or techniques that could be put in place to reduce costs, time and wastage? On average 65% of cleaners and business's are using the wrong product for the cleaning task. We pride ourselves in supplying and advising the best value products, services and techniques which have been proven to work. Our Cleaning Consultancy Services can help your business save time and money.

COSHH Compliance
Lumena Ltd checks to see if your current cleaning chemicals are COSHH compliant, and meet environmental regulations and guidelines. Our Cleaning Consultancy Services then can advise accordingly on our findings.

Employment Advice and Payment Strategies
If your company is thinking of changing from Contract Cleaning to In-House Cleaning Lumena Ltd can advise on employment and payment strategies to meet the current employment regulations and wages expected in the Cleaning Industry, and how best to structure payment to get the most out of your staff.

Health & Safety
Lumena Ltd can advise on Health & Safety issues affecting Cleaning Services on your site or buildings including chemicals, cleaning techniques, use of equipment and any Health & Safety issues while carrying out cleaning or as the result of cleaning.

Ongoing Management Support
Quite often we find the person put in charge of managing the cleaning of business's is given the task as an addition to there normal duties. This person will generally have very little knowledge of cleaning and cleaning techniques, as they were not trained for this role. More and more companies are finding it cost effective to use the Services of professional Management Support Company like Lumena Ltd. We offer an ongoing management support for in-house cleaning advising on quality control, training and training needs, equipment, schedules, products, employment issues and relief cover. We can also act as a fully independent quality control advisor between your organisation and the contract cleaning company. This removes the possibility of the contractor pulling the wool over the eyes of your chosen member of staff, due to there lack of knowledge or experience.

On-site Surveys
If your company has any cleaning issues, needs independent advice on a particular problem, or if you need an honest opinion on the standard of work that your current contract cleaners or in-house cleaners produce, Lumena Ltd have the experience and knowledge to advise you. If we think it is to a good standard or of a poor standard we will tell you as it is, with no sales talk involved. If you need advise on the best way to clean a particular item e.g. safety flooring, we can help with our Cleaning Consultancy Services.

Product selection
Lumena Ltd can advise on the correct product for a specific task to make the task easier, reducing labour time, making the cleaning process more cost effective, or whether you can reduce the number of products needed to clean your business premises therefore reducing your company's overheads. We can help your product selection process with our Cleaning Consultancy Services.

Quality Monitoring Systems
Lumena Ltd supplies and advises your company on cost effective quality monitoring systems which will improve the standard of cleaning and hygiene within your sites of business.

Recruitment Support
Lumena Ltd supplies recruitment advice and support in relation to man hours needed for in-house cleaning pay structure, training etc. Our Cleaning Consultancy Services can help with your business's recruitment support requirements.

Schedule Development
Lumena Ltd supplies a service to work with clients to write and develop cleaning schedules to improve the cleaning standards of your site (or sites) and advise on the most efficient and cost effective way of carrying out the cleaning tasks. These cleaning schedules can be used for preparation of contract cleaning tenders or for the management of in-house cleaning. We can help your schedule development with our Cleaning Consultancy Services.

Slips, trips and falls assessment
Lumena Ltd can carries out on-site assessments of flooring types for products, cleaning techniques and working practices that will help in the reduction of potential accidents in relation too slips, trip and falls. Our Cleaning Consultancy Services can provide all the necessary assessments.

Staff Training
Lumena Ltd offers staff training for in-house cleaning staff. We would look at training needs and identify what training techniques are needed to complete cleaning tasks efficiently in a correct and safe manner. This could reduce the risk of injuries to the operative and reduce the risk of slips, trips and falls to members of the public and employees, in accordance with the health & safety executive guide lines.